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Grand WelcomeAustin
Austin vacation rental management

Your Austin rental.Less to manage.

Let a local team help with guest communication, bookings, housekeeping coordination, and the work between stays. Tell us what you want from your Austin home, and we’ll talk through the management support that fits.

Tell us what you want from your Austin home. Or See what we handle.

Booking sites we list on
30+
Online guest booking
24/7
Austin team
Local
When the rental becomes a running list

Give the everyday work a place to go.

Guest questions, turnover details, and maintenance follow-up can keep pulling you back into the day-to-day. Our Austin team brings that work together, with a plan for the home and the people staying in it.

01

A home prepared for the next stay

Cleaning coordination, supplies, property checks, and maintenance follow-up help keep the handoff between guests organized.

  • We clean and care for your property like it's our own
  • We provide brand new linens to make the guest experience comfortable and inviting
  • We have in-house maintenance and housekeeping teams located in Austin, TX
  • Starter items such as toilet paper, soap, and paper towels are provided for guest's convenience
  • We inspect your property top-to-bottom after it has been cleaned to ensure guests have a 5-star experience
  • We take inventory of all household items that need to be replaced and restock as needed
  • We arrange annual inspections for pests, fireplaces, filters and other regular maintenance
02

Guests with someone to ask

From reservation questions to arrival information, we help guests understand the home and the details of their stay.

  • All customer support inquires are handled by our local Austin concierge staff
  • We answer guest questions quickly with helpful information about your property and the local Austin area
  • Each guest is emailed personalized arrival instructions, maps and recommended Austin activities
  • Guests are welcomed to your Austin short-term rental property with a personalized welcome call , gift, and thank you note
03

A clearer management conversation

Listing presentation, pricing, and owner statements give us a practical starting point for discussing the home’s operation and your goals.

  • We take high-quality scroll-stopping photos of your Austin rental property
  • We write thorough and engaging copy about your short-term rental and proximity to local Austin attractions
  • We list your Austin vacation property on Airbnb, VRBO and 30+ other travel websites , including our own (GrandWelcome.com)
  • We advertise your short-term rental on social media and to repeat customers on our email list
  • We offer dynamic pricing to optimize your revenue using historical data, seasonal trends and competition tracking
  • We offer monthly financial statements, accounts payable, collection and distribution of sales tax

Talk through your home’s needs

  • We list, host & manage your Austin vacation rental property
  • We are a locally owned & operated property management company
  • We take care of everything for you, from bookings to guest services
Let’s talk about your home

A management plan for your Austin home.

Tell us where your property is and what you would like help with. We’ll discuss the home’s location, its features, and the management support you are looking for.

  • Downtown Austin skyline from an East Austin vacation home
    Grand Welcome / operator public-marketing imageSourceChanges: Cropped and resized.

    Austin, Texas

    This team serves Austin. Send your property address so we can discuss the home’s location and the support you need.

The people behind your Austin home.

Meet your Austin general manager, company leadership, and the shared team supporting homeowners and guests. Start with your goals, and get to know the people behind the work.

Meet the full team
Tatum Heiliger

Tatum Heiliger

Business Development Director

Hi! I’m Tatum, Business Development Director for Grand Welcome Austin. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs.

Read bio

Hi! I’m Tatum, Business Development Director for Grand Welcome Austin. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs.

Beyond work

With two littles under 2, Austin has been such a fun place for our family. We’re always out doing something, whether it’s the zoo, riding the train at Zilker Park, letting the kids splash around on the shallow side of Barton Springs, or getting outside on the trails at Lady Bird Lake.

Brandy Boswell

Brandy Boswell

General Manager · Austin

Hi there, I'm Brandy, General Manager for Grand Welcome Austin. My job comes down to two things: taking care of homeowners and taking care of guests. I love both. Building strong relationships is what makes this program run well, and I take real pride in looking after my clients and their homes like they're my own.

Read bio

Hi there, I'm Brandy, General Manager for Grand Welcome Austin. My job comes down to two things: taking care of homeowners and taking care of guests. I love both. Building strong relationships is what makes this program run well, and I take real pride in looking after my clients and their homes like they're my own.

Beyond work

It still feels like a small town wearing a big city's clothes. When I'm not working, you'll find me with my family and friends! A morning walk on the Lady Bird Lake trail, breakfast tacos from Veracruz All Natural, and a coffee from Jo's on South Congress. Weekends usually mean Barton Springs when it's hot, Terry Black's when it's not, and live music somewhere on a patio either way. It's the kind of place where people take care of each other, and that's exactly the feeling I want our guests and owners to have too.

Steven Brown

Steven Brown

Owner

Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home. I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!

Read bio

Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home. I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!

Beyond work

When I'm not busy, you can catch me wandering around Zilker Park, paddling on Lady Bird Lake, and indulging in some of my favorite local cuisines, such as Terry Black’s BBQ or Opie’s BBQ in Spicewoood, TX.

Alex Buchanan

Alex Buchanan

Owner

Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University. My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business. Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place. Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!

Read bio

Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University. My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business. Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place. Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!

Beyond work

You'll often find me hiking the trails of Mount Bonnell, exploring the exhibits at the Bullock Museum, or enjoying a meal at one of my favorite local spots, Veracruz All Natural.

Joanne Oh

Joanne Oh

Marketing Manager

Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.

Read bio

Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.

Beyond work

Austin is such a fun and vibrant city, but what I love most is its balance with the natural beauty of Highland Lakes. Whether it’s paddleboarding on Lady Bird Lake, catching live music downtown, or escaping to wineries and hiking trails in the surrounding hills, there’s always something new to experience.

Taylor Porter

Taylor Porter

People Manager

Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential.

Read bio

Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential.

Beyond work

Austin and Highland Lakes offer the best of both worlds for me—an exciting city vibe with the calming beauty of rolling hills and wildflowers just a short drive away. Whether I’m savoring live music downtown or hiking through the countryside, it’s a place that fuels my spirit.

Samantha Maher

Samantha Maher

Guest Service Manager

Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University. With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences! I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic.

Read bio

Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University. With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences! I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic.

Beyond work

Austin’s food scene and warm hospitality make it an incredible place to host guests.

Cat Marx

Cat Marx

Accounting Manager

Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin. Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations. I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.

Read bio

Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin. Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations. I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.

Beyond work

The food scene is incredible, and my favorite has to be the breakfast tacos at Vaquero Taquero.

Grand Welcome Austin

Austin owner questions

What does your Austin management service include?

Our work connects listing and reservation management, guest communication, housekeeping coordination, property care, pricing, and owner reporting. We’ll explain the proposed scope and responsibilities for your home before you decide.

Where do you provide management services?

This team serves Austin. Send your property address so we can discuss the home’s location and the support you need.

How do I get started?

Tell us about your property and your priorities. You can also choose a revenue projection as part of your contact request.

Start with a conversation

A clear next step for your Austin home.

  1. 01

    Tell us about the property and your goals.

    Share the address, how you use the property, and what you would like help with.

  2. 02

    Talk through the services, responsibilities, and proposed fees.

    Discuss the services, responsibilities, fees, and questions that matter to you before deciding whether to move forward.

  3. 03

    Work through the home’s readiness and the details of the next step.

    Work through the listing, the home’s readiness, existing reservations, and your own planned stays.

Start with the questions that matter to you.

You don’t need every answer before reaching out. Tell us where you are today and what you want help with.

Prefer to talk? Call or text (737) 260-0092

1 · Your property
Your property
Austin, Texas

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What Austin owners and guests say

We have been incredibly happy working with the Grand Welcome management team in Austin .

Elizabeth J.Austin, TX

Steven and the entire Grand Welcome Austin team has been great to work with!

Erin CohenAustin, TX

Grand Welcome Austin is by far the best short term rental management company in the area.

Dawson S.Austin, TX