Austin Airbnb Vacation Rental Property Management
- We list, host & manage your Austin vacation rental property
- We are a locally owned & operated property management company
- We take care of everything for you, from bookings to guest services
Your Austin & Highland Lakes Property Management Team
Easy Three Step Process
Start-to-Finish Austin & Highland Lakes Vacation Rental Management
We Rent Your Property
We Manage & Maintain It
We Wow Your Guests
Our Short-Term Rental Management Services for Austin & Highland Lakes, TX
We List Your Austin or Highland Lakes Property on Airbnb and all the top travel sites
Listing & Marketing
- We take high-quality scroll-stopping photos of your Austin or Highland Lakes rental property
- We write thorough and engaging copy about your short-term rental and proximity to local Austin and Highland Lakes attractions
- We list your Austin or Highland Lakes vacation property on Airbnb, VRBO and 30+ other travel websites, including our own (GrandWelcome.com)
- We advertise your short-term rental on social media and to repeat customers on our email list
Reservations
- Guests can book online 24 hours a day, 7 days a week
- We have an in-house revenue analyst that monitors reservations (weekly, monthly, yearly) to ensure you earn as much as possible
- We offer dynamic pricing to optimize your revenue using historical data, seasonal trends and competition tracking
- Reservations are updated in real-time and can also be placed by phone with our white glove, full-service reservation staff
- We accept all major credit cards and offer trip protection and damage insurance to all guests
Customer Support
- All customer support inquires are handled by our local Austin and Highland Lakes concierge staff
- We answer guest questions quickly with helpful information about your property and the local Austin and Highland Lakes area
- Each guest is emailed personalized arrival instructions, maps and recommended Austin and Highland Lakes activities
- Guests are welcomed to your Austin or Highland Lakes short-term rental property with a personalized welcome call, gift, and thank you note
Cleaning & Maintenance
- We clean and care for your property like it's our own
- We provide brand new linens to make the guest experience comfortable and inviting
- We have in-house maintenance and housekeeping teams located in Austin and Highland Lakes, TX
- Starter items such as toilet paper, soap, and paper towels are provided for guest's convenience
- We inspect your property top-to-bottom after it has been cleaned to ensure guests have a 5-star experience
Inspections & Taxes
- We take inventory of all household items that need to be replaced and restock as needed
- We arrange annual inspections for pests, fireplaces, filters and other regular maintenance
- We offer monthly financial statements, accounts payable, collection and distribution of sales tax
Our Austin & Highland Lakes Airbnb Vacation Rental Property Management Team
Gabriella Riska
Director of Business Development
About Me
I'm Gabriella, the Senior Director of Business Development at Grand Welcome Austin. I was born and raised in Southern NJ and earned my Hospitality degree from the College of Charleston in SC. I've developed a deep passion for this ever-evolving field with six years in the short-term rental industry and fifteen years in the hospitality industry. I find immense satisfaction in helping owners maximize their investments.
What I Love About Austin
I love dining at Lonesome Dove and Red Ash, two restaurants that I always enjoy. And for relaxation, there's nothing better than a day spent at Barton Springs or Lake Travis.
Kendall Harris
General Manager of AUSTIN, TX
About ME
My name is Kendall Harris, General Manager for Grand Welcome Austin. I come with a strong background in leadership and operations management, having spent over 10 years as an officer in the United States Army and managing teams across a variety of industries. I’m passionate about building strong relationships and ensuring our program runs smoothly and successfully for everyone involved.
What I Love About Austin
As a family man, I feel like Austin is the perfect fit for me. This city offers the best of both worlds—plenty of family-friendly activities during the day and exciting options for date nights with my wife or outings with friends. Whether it's renting a kayak and floating down Lady Bird Lake, enjoying a picnic with loved ones at Zilker Park, or hiking Mount Bonnell, Austin has something for everyone.
And of course, during college football season, we're heading downtown to catch a game at DKR Texas Memorial Stadium. At night, we love experiencing live music at iconic venues like ACL Live, Stubb's, or Mohawk. My all-time favorite activity is enjoying a good laugh at Cap City Comedy Club at The Domain.
I'm thrilled to bring my love for this amazing city to my role as the General Manager at Grand Welcome. “Texas Forever!”
Jeanette Lockhart
General Manager of HIGHLAND LAKES, TX
About ME
Hi there, I'm Jeanette! I am the General Manager Highland Lakes. I grew up spending summers on Lake LBJ, and now I live full-time with my husband in Kingsland. In the early 2000s, I started my vacation rental management business from the ground up in the Lake Travis area. Through hard work and dedication, I quickly established myself as a professional manager with a strong reputation among property owners and repeat clients.
With a tenacious work ethic and a keen eye for detail, I’ve become a highly proficient manager. I take great pride in going above and beyond to provide timely and efficient service. As both a homeowner and income property owner, I understand the challenges and frustrations that vacation rental owners face, and I bring empathy and insight to every situation.
I’m a forward-thinking professional who embraces the latest technology to provide real-time market insights. My deep market knowledge, combined with my passion for marketing, gives me a competitive edge in the industry.
What I Love About Highland Lakes
The Highland Lakes area offers so many outdoor activities that you can enjoy with the backdrop of the beautiful natural landscape of hills and trees along with the beautiful lake scenery.
Madison Byron
DIRECTOR OF Operations
About ME
I'm Madison, the Director of Operations at Grand Welcome Austin/Hill Country. Born and raised in Charleston, SC, I graduated with a business degree from the University of South Carolina. My career path has led me through real estate sales and into the short-term rental industry, where I've spent the last three years.
My journey with Grand Welcome began as General Manager in Austin/Hill Country. This hands-on experience has been invaluable, equipping me to better support my teams of General Managers across all our markets. I find immense satisfaction in the dynamic nature of this industry and the opportunities it presents.
What I Love About Austin
Away from work, I treasure time spent with friends and family, whether out on the boat, trying new restaurants, or enjoying concerts. Regarding my favorite things in Austin, I love the vibrant music scene, the beautiful outdoor spaces like Zilker Park and Barton Springs, and the city's unique food culture. There's always something new and exciting to try from BBQ joints to gourmet food trucks. I'm thrilled to bring my passion for these communities to my role at Grand Welcome.
Samantha Maher
Guest Service MANAGER
About ME
Hey there! I'm Samantha Maher, your Guest Service Manager here at Grand Welcome Austin. I was born and raised in Connecticut, where I also earned my Management degree from Sacred Heart University.
With a decade of customer service experience under my belt, including six years dedicated to building and managing successful teams, I'm all about making every guest feel like they're stepping into their dream home when they stay with us. Nothing makes me happier than seeing those five-star reviews roll in, knowing I've helped create unforgettable experiences!
I'm passionate about the short-term rental industry and thrive on helping property owners make the most of their investments. With my commitment to excellence and knack for building genuine connections, I'm here to ensure every stay with Grand Welcome Austin is nothing short of fantastic.
Cat Marx
Accounting MANAGER
About ME
Hello, I’m Cat Marx, the Accounting Manager at Grand Welcome Austin.
Before joining Grand Welcome Austin, I spent a decade as a teacher. My growing interest in accounting led me to transition from education to finance, a move that culminated in my current role, where I apply my diverse skills and experiences to manage and oversee the company's accounts payable operations.
I look forward to partnering with you and helping you achieve your financial goals with your short-term rental.
What I Love About Austin + Highland Lakes
The food scene is incredible, and my favorite has to be the breakfast tacos at Vaquero Taquero.
Taylor Porter
PEOPLE MANAGER
About ME
Hi, I'm Taylor Porter, People Manager for Grand Welcome Austin and Highland Lakes. I'm an Oklahoma native, but I have roots around the world. I spent nine years in the U.S. Army, serving in various roles that shaped my commitment to excellence, adaptability, and teamwork. Today, I bring that same dedication to my role as People Manager, where I focus on fostering a workplace culture that empowers individuals and teams to thrive. I’m passionate about success, building meaningful connections, and helping others reach their full potential.
What I Love About Austin & HIGHLAND LAKES
Austin and Highland Lakes offer the best of both worlds for me—an exciting city vibe with the calming beauty of rolling hills and wildflowers just a short drive away. Whether I’m savoring live music downtown or hiking through the countryside, it’s a place that fuels my spirit.
Joanne Oh
Marketing MANAGER
About ME
Hi, I’m Joanne, Marketing Manager for Grand Welcome Austin . Before this, I spent 8 years in the Army, where I developed a strong foundation in leadership, strategy, and adaptability. Now, I’m channeling that experience into something I’m truly passionate about—helping businesses grow and thrive. I love how marketing allows me to connect with people, tell meaningful stories, and create experiences that matter.Hospitality is such a dynamic and rewarding space, and I’m excited to bring fresh ideas, collaboration, and a hands-on approach to our team as we deliver exceptional results.
What I Love About Austin
Austin is such a fun and vibrant city, but what I love most is its balance with the natural beauty of Highland Lakes. Whether it’s paddleboarding on Lady Bird Lake, catching live music downtown, or escaping to wineries and hiking trails in the surrounding hills, there’s always something new to experience.
Steven Brown
Owner
About ME
Hi there, I'm Steven Brown, a proud Texan, and a U.S. Army Veteran. I've served my country with honor, and now, I'm serving the vibrant community of Austin with my short-term vacation rental business, Grand Welcome Austin. I've always been passionate about promoting the spirit of the live music capital of the world, and through my business, I aim to make every visitor feel right at home.
I'm also actively involved in organizations such as Hospitality Austin, Austin Small Business Association, Austin Short-Term Rental Association, and the Army Aviation Association of America. I believe in the power of community and collaboration, and I'm always eager to connect with like-minded individuals and businesses. I look forward to the opportunity to meet and work with you!
What I Love About Austin
When I'm not busy, you can catch me wandering around Zilker Park, paddling on Lady Bird Lake, and indulging in some of my favorite local cuisines, such as Terry Black’s BBQ or Opie’s BBQ in Spicewoood, TX.
Alex Buchanan
Owner
About ME
Hello there, I'm Alex, the proud owner of Grand Welcome Austin. I was born and raised in Easton, PA, and later graduated from Penn State University.
My passion for aviation led me to serve as an Aviation Officer and Helicopter Pilot for nine years. This experience instilled a sense of discipline and commitment that I now apply to my business.
Eventually, my journey brought me to Austin to open Grand Welcome Austin. My wife Kerry, stepdaughter Lana, son Olympiu, and our two dogs make our home a lively and loving place.
Now, I'm dedicated to providing a grand welcome to all visitors of Austin through my short-term vacation rental business. I look forward to welcoming you to our vibrant city!
What I Love About Austin
You'll often find me hiking the trails of Mount Bonnell, exploring the exhibits at the Bullock Museum, or enjoying a meal at one of my favorite local spots, Veracruz All Natural.
Glowing Reviews by Our Austin & Highland Lakes Vacation Rental Property Owners
We always go the extra mile managing your property, treating guests like family, earning 5-star reviews, and increasing revenue for you.
We have been incredibly happy working with the Grand Welcome management team in Austin. We had been struggling with our previous management company, and transitioning to Grand Welcome has been a breath of fresh air! Communication is accurate, punctual, and professional. We are treated like a person and valued as an individual. The team takes excellent care of our home when we are away. Grand Welcome also seems to truly value the neighborhood feel of Austin, ensuring that our guests are appropriate and respectful of our home, our neighbors, and our beautiful community. Thanks a bunch!
Grand Welcome Austin is one of the most professional vacation rental management companies I've ever worked with. They always go above and beyond the standard and it is always so effortless when working with their awesome team. Highly recommended!
Grand Welcome Austin is by far the best short term rental management company in the area. Not only do they keep my property clean and inviting, but they go above and beyond serving guests and helping me earn more revenue. Grand Welcome takes care of any questions you may have right away. I definitely recommend them for your vacation rental property.
Grand Welcome Austin has been fantastic to work with! They actually take care of my home and make sure guests needs are met!
Steven and the entire Grand Welcome Austin team has been great to work with! They are very responsive and attentive to our needs and our guests. Professionalism, attention to detail are unmatched. Do not look elsewhere!
Steven and his team are fantastic and truly go above and beyond. I’ve been through a few different management companies, and feel lucky to have found Grand Welcome Austin! In a world where mediocre is the norm, Grand Welcome excels.
Steven and the Grand Welcome Austin team have done a phenomenal job managing my property. They brought a new degree of professionalism to my rental and dealt with all renter mishaps rapidly and with excellent quality. I knew my property was in good hands and that bookings were always maximized. Would definitely recommend.
Frequently Asked Questions
How much do short term property management companies charge in Austin & Highland Lakes?
The standard fee for managing a short-term rental property in Austin can fluctuate between 10-35%. This depends on whether your chosen company provides partial or full-service management. For example, some larger national companies might offer partial management at a discounted rate, which would require more involvement from you in coordinating tasks like liaising with cleaning crews, restocking supplies, changing linens, and overseeing maintenance.
💸 Leave it to us, we'll help you make more that you would on your own. We're happy to work with you and customize a management solution that aligns with your financial goals.
Are short term vacation rentals allowed in Austin and Highland Lakes, Texas?
Yes, but there are certain rules and guidelines that you need to be aware of. Firstly, you'll need to ascertain whether your property is zoned appropriately for short-term rentals in Austin and Highland Lakes Counties. Next, you'll need to check if your neighborhood or community has specific regulations or building code requirements for operating short-term rentals. You must submit a Short Term Rental (STR) application to the City of Austin. Additionally, you'll need to acquire a permit from the Texas Department of Revenue. Proof of property and liability insurance is also required. Please note that the information provided here is a general guideline and may not reflect the most current regulations. Always check with local authorities for the most accurate and up-to-date information.
😅 Take the headache out of managing your own vacation rental. Partner with us and we will take care of the everything for you.
Do I need to collect and remit taxes for short term rentals in Austin and Highland Lakes?
Before collecting any short-term rental taxes from your guests in Austin, Texas, you need to know whether any taxes have already been collected for you. Short-term rental platforms are usually required to register with the local Department of Revenue and collect short-term rental taxes for hosts when the listing is booked. Suppose taxes aren’t being collected for you, such as when guests book directly with you rather than through a platform, you’re responsible for collecting and remitting taxes. The sales tax rate charged is typically based on the location where the lodging is provided. Additional taxes such as a hotel occupancy tax may also apply, depending on the location of your short-term rental property. Please note that this is a general guideline, and the requirements can vary. Always consult with a local authority or a legal professional to ensure compliance with all local regulations and tax laws.
🛶 Make life easier and allow us to collect and remit taxes on your behalf. If you have any questions about short term rental taxes, drop us a line and we'd be happy to help!